Patagonia, Starbucks and Chipotle?
Or Walmart, Coca-Cola and McDonald’s?
I don’t have an answer. Patagonia, Starbucks and Chipotle have been path-breaking companies when it comes to sustainability, but Walmart, Coca-Cola and McDonald’s are so much bigger that, despite their glaring flaws, and the fundamental problems with their business models, they will have a greater impact as they get serious about curbing their environmental footprint, and that of their suppliers.
Small and mid-sized companies create sustainability solutions, as a rule, but the impact comes when big global corporations embrace them. Size matters.
All that is by way of introduction to my latest story for Guardian Sustainable Business, about McDonald’s coffee-buying practices and the role of the consumer in driving them to scale.
Here’s how it begins:
Across the US, McDonald’s last week introduced pumpkin spice lattes made with Rainforest Alliance-certified espresso. No such assurance comes with McDonald’s drip coffee. Why? Because consumers haven’t yet shown Mickey D’s that they care.
That’s gradually changing, says Bob Langert, the vice president of sustainability for McDonald’s, and not a moment too soon. As the world’s biggest fast-food chain, which has 34,000 restaurants in 118 countries, seeks to make its supply chain more environmentally friendly, McDonald’s is trying to enlist its customers as allies.
That’s why the pumpkin lattes marketing features the little green frog seal of approval from the Rainforest Alliance. That’s also why McDonald’s fish sandwiches, for the first time, feature a blue ecolabel from the Marine Stewardship Council certifying that the pollock inside comes from better-managed fisheries.
By talking to consumers about its sustainability efforts, McDonald’s hopes to build brand trust and loyalty. Until recently, people had to dig into the company’s website to learn about its environmental performance.
“We’ve had sustainable fish for many years, but we didn’t tell people about it,” Langert told me during lunch in Washington DC. (He ordered fish.) “We feel there’s a tipping point coming. We see the consumer starting to care. Consumer expectations are rising.”
What McDonald’s is doing with its coffee isn’t innovative. Starbucks paved the way. But if McDonald’s, Dunkin’ Donuts, 7-Eleven, Walmart, Costco, Target and others follow, the world’s coffee farmers will be a lot better off.
Meantime, McDonald’s is leading the way as it encourages potato farmers to use fewer pesticides and less fertilizer, as the story goes on to say. And it could potentially have a huge impact as it tackles its most important supply chain–beef.
Elitists will scoff at everything McDonald’s does, of course, and some of their criticisms have merit. A Big Mac, it’s safe to assume, has a big carbon footprint. Eating too much food from Mickey D’s (or anywhere else) makes people fat. I’d like to see fast-food chains pay their workers better, even if that means customers will have to pay more for breakfast or lunch. But on the environment, McDonald’s is moving in the right direction. Just as important, the company is trying to move its customers along, too.
You can read the rest of my Guardian story here.